Refunds / Exchanges

Most every product we sell is personalized with your information and thus cannot be "put back on the shelf" for resale. We do offer the Ultimate Protection Guarantee below. Please read carefully before emailing or calling to verify your situation applies.

  • Your order is right… or your money back
  • Lowest prices guaranteed or we’ll refund the difference… plus 50%
  • Extremely secure on line ordering (see "Secure Shopping)
Ultimate Protection Guarantee 
  • It’s always wise to check a vendor’s Terms before you buy: most say As-Is, or No Returns or Exchanges for custom notepads, or All Sales Are Final. With Notepads Your Way, you are protected by our Ultimate Protection Guarantee - If your order is not correct, ship the complete order back to us within 60 days of purchase for a full refund of the original amount. If preferred, Notepads Your Way will replace 1. defective notepads, 2. printing that significantly deviates from the customer Approved proof, or 3. in absence of a proof, printing that deviates from the information typed by the customer into the website at order entry.
  • Also to keep costs down for everyone, the Ultimate Protection money-back guarantee does not cover customer errors nor errors discovered after a proof has been Approved by the customer.
    Please email support@notepadsyourway.com if you have questions.
  • We shop constantly to verify we have the lowest overall price. But if you find a lower overall price, then send us the web page that shows the competitor's nationally advertised lower total price including their shipping, handling, proofing, and any other costs within 10 days of order date and we’ll gladly refund the difference PLUS an additional 50% of the difference! (valid on orders up to 100 pads)