FAQs
General
Our typical hours of operation are:
- Monday - Friday
- 10am-4pm ET
Hours subject to change on Holidays
You can give us a call at (800) 928-4339 or email support@notepadsyourway.com during normal house and we should pick-up!
If not, feel free to leave us a voicemail with the best number and email to contact you and we will get back to you as soon as possible!
Depending on the order size and timing, we often print and ship the same day!
For most print jobs, we like to buffer in 1-3 business days for us to complete after design proof approval. Some specialty products may take longer.
Branded stationery like pens can take 3-5 weeks after approval.
Then it takes about 2-5 business days for shipping depending on your location from Atlanta.
We do also offer a 'local Atlanta pick-up' option for those in the city looking to save on shipping for small-batch orders.
Products
Absolutely! We proudly print, assemble, and ship most of our paper products out of our Atlanta office!
We only have a few items that require our trusted vendors, that we've partnered with for years, to fulfill.
Yes, we can definitely do that on most of our paper products before you commit to a larger quantity! Reach out to support@notepadsyourway.com and let us know how many you plan to order and see if you qualify. We can either provide you a discount on your first single item order or send you a free single printed sheet(s) via standard mail.
Feel free to request something that you don't see on our website. Never hurts to ask! Odds are that someone has also asked before, but not often enough for us to add it as a regular option.
We will most likely be able to do it, especially if it's just a variation of a specific cut size or specific type of paper. We work with a number of fantastic local suppliers and trusted vendors. We are confident we can deliver what you need. Give us time to review your request and provide a reasonable quote/estimate!
No. The backs should not be separating with ease, but it can happen on occasion; sometimes due to damage during shipping, not enough glue coverage on smaller pad sizes/sheet counts. Please reach out to support@notepadsyourway.com, and we will send you replacements or figure out another suitable resolution!
Those are products we have historically priced in the past, but the market cost fluctuations & lower general demand have made it difficult to maintain. We no longer regularly carry the inventory and have found it easier to price to order for customers that would still like to purchase those items from us.
We recommend folding along the perforated line before attempting to rip each page, similar to how you would separate checks.
If the pages are still difficult to rip or getting caught in the tape, then it might be a product defect/error. Please reach out to support@notepadsyourway.com with your order info, pictures, and the quantity of impacted products. We'll review and issue a replacement or refund!
Printing
We use primarily inkjet on our notepads, and laserjet on our placemat and cards.
When you want the following:
- Glossier image
- Sharper text and more vibrant images
- More photorealistic quality
- Less show-through for double-sided
- Plan to run it through another printer
Streaks are common printing errors. If you experienced this, please contact support@notepadsyourway.com with pictures of the error and we will issue a replacement as soon as possible!
Crooked printing is also a common printing error that can occur from time to time. If you experienced this, please contact support@notepadsyourway.com with pictures of the error and we will issue a replacement as soon as possible!
It is likely due to a combination of the uncoated paper we use & how our printers are reading the colors. It might be more noticeable on Ink, so we would recommend Laser for more vibrant colors. We do our best to color match & correct when printing. Please let us know if you notice something and we will do our best to resolve it!
Pricing
Yes! We are starting it up for customers that are interested in spending more with us on an annual basis.
Reach out to support@notepadsyourway.com to see if you qualify!
Benefits would be:
- More favorable rates based on your annual purchase total
- No design limit at your more favorable rate
- Specific delivery dates - no lag between order and delivery, since we can automatically process your order ahead of time
- Automatic reorder schedule
- Payment flexibility (Pay on invoice & Net30)
Yes! Please sign up for our emails for any sales and promotions! You can also regularly check our SALE/CLEARANCE section for additional items.
Also most items are on a standard bulk pricing discount, so we can pass on the savings on larger orders!
If you want additional discounts or special rates, reach out to support@notepadsyourway.com and ask about our B2B program!
We would love to win your business, so we will try our best to match and be competitive!
Just keep in mind that paper and print quality can differ greatly across brands. We've hand-selected our paper options from local vendors for the best quality to value, which may not always be the cheapest
Rewards Program
Yes, we launched it in July 2026!
Please see the full details on the Rewards Program page.
If you have additional questions about the program or regarding your account, please contact us to get a resolution!
Shipping
Yes, free ground shipping is provided for all order greater than $75 and in contiguous United States (i.e. 48 US)
Yes, we do! We have shipped to Canada, Puerto Rico, and U.S. Virgin Islands.
However, our free shipping offer does not apply outside of the contiguous United States (i.e. 48 US)
Yes! Happy to help facilitate shipping to multiple locations. Note that the $75 free shipping minimum still apply for each location.
